Frequently Asked Questions

What forms of payment do we take?

We would like our payments sent through the following:

Zelle: hermanasandcompany@gmail.com

Cashapp: $jjzrod

Paypal: hermanasandcompany@gmail.com

Venmo: @hermanasandcompany

Do we offer returns or exchanges?

Refunds or credits will be provided if package is lost in transit. As for exchanges, we do not accept any exchanges.

How long does shipping take for purchased jewelry?

Purchased items will take 7 business days to ship.

How do you take care of your gold-filled jewelry?

To maintain the shine and longevity of gold-filled jewelry, its crucial to minimize exposure to chemicals and moisture, store it properly, and clean it regularly.

How do you clean your gold-filled jewelry?

Use mild soapy water and a soft brush, rinse thoroughly, and dry with a soft cloth.

How do you store your gold-filled jewelry?

To store gold-filled jewelry and prevent tarnishing, keep it in a cool, dry place, away from direct sunlight and humidity.

What chemicals should you keep away from your gold-filled jewelry?

Stay away from chlorine, bleach, and ammonia, as well as substances like perfume, hairspray, and certain cleaning agents.